Listed below are some of the most frequently asked questions about ordering online from Marketstreet Construction.
How do I make a purchase on marketstreetconstruction.com?
I’ve forgotten my password for my Marketstreet Construction account, what can I do?
How can I find out about Marketstreet Construction products that are not on the Marketstreet Construction website?
Is it possible to purchase products that are out of stock?
I have made a mistake on my order, how can I cancel it?
What do I do if my order arrives damaged?
Where do you deliver to?
Do you deliver to PO box addresses?
How much do you charge for delivery?
How can I track my order?
When can I expect to receive my order?
What if I’m not in when the courier arrives to deliver?
I still haven’t received my order despite receiving a dispatch email, what should I do?
Can you deliver to an address that is different to my billing address?
What payment types do you accept?
How do I redeem an online promotion code?
How do I redeem a gift card online?
When will you debit my account?
Can I get an invoice for my order?
What do I do if my order arrives damaged/faulty?
Shopping at marketstreetconstruction.com is simple. Once you have found the item you wish to purchase click on “BUY NOW”.
You can now go and add further items to your basket if necessary. When you have finished shopping, click on your basket and select how you wish to checkout. You can log in if you have purchased before, checkout as a new member or use the express Paypal checkout if you wish to pay using your Paypal account.
Go to log/in register which is at the top of the screen. Click on forgot your password and enter your email address. We will then send an email to you with your password details.
We have a selection of products for sale on our website. Please contact our support if there is something you cannot find and the product you are looking for is not on our website.
Most products on the site cannot be ordered unless they are in stock. However there are some items which we don’t always keep in stock. These items will be ordered in if you place an order for one. For these items the delivery time displayed when you are checking out will increase to 5-7 days.
Contact us immediately on. If your order has not been processed we will endeavor to cancel it. Otherwise you must follow our return policy.
In the unlikely event that your order arrives damaged you must contact support that fulfilled your order.They will be able to assist you. If you cannot find contact details our support email is email@example.com.
We deliver throughout the United States
No we do not deliver to PO Box addresses.
Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products you place in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service. You can also opt to collect from a store free of charge.
When you place an item in your basket you will need to opt for delivery. When you opt for delivery the delivery charge will then be added to your basket.
Please visit our delivery information page for more details.
When the goods are dispatched you will receive a dispatch confirmation email. The tracking number for your order is detailed out in the email along with the tracking link. Click the link and enter the tracking number into the courier’s website to obtain the tracking information.
We aim to dispatch all orders as soon as possible, but within 1-2 days. Delivery time will then depend on your location. Please refer to our delivery information page for more details.
The courier will leave a card with their details on it so you can contact them to re-arrange your delivery for a more convenient day.
You need to refer to the tracking information on your dispatch email. Click the tracking link and enter the tracking details into the couriers website. If you cannot locate your tracking information or you still have a question please contact our support that dispatched your order which can also be found on your dispatch email. Alternatively you can contact us on (724) 220-4239 and we can direct your query.
Yes. When you place your order you will have the option of putting an alternative delivery address in.
We accept American Express, Visa, Mastercard and PayPal.
Once you have placed items into your basket, you can input the promotion code into your basket. Simply click on view basket at the top right of the screen and the promotion code field is at the bottom left of the basket.
On the last page of the checkout process enter your gift card number into the gift card field.
We debit your account when you place your order.
Your order confirmation email is an invoice.
Please contact support that fulfilled your order immediately. Our Support details can be found in your dispatch email. View our returns policy.